eu9betPrivacy Policy
This page describes what we collect when you use eu9bet and how we keep that data protected. We at eu9bet collect personal information only to run your account, process transactions, and comply with local law in supported jurisdictions. Your data stays secure whether you access eu9bet from Jakarta, Surabaya, or anywhere our service is available.
We undertake to handle your information transparently. Every time you deposit via DANA, e-wallet, mobile banking, or our other payment methods — local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet — we record only what is necessary to complete that transaction and meet regulatory requirements. We do not sell or rent your personal data to third parties.
Our commitment extends to cookies, tracking pixels, and third-party processors that sit behind our platform. This policy sets out what we collect, how we use it, and the rights you hold over your own information.
What We Collect and How We Use It
When you create an account on eu9bet, we collect your name, email address, phone number, and date of birth. We also ask for a government-issued ID number and proof of address — usually a utility bill or bank statement. This information is mandatory under our jurisdictional obligations and is used only for account verification and anti-fraud screening. We do not share these details outside eu9bet except when law enforcement or a regulator makes a legal request.
Financial data comes next. When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction confirmations and your payment reference number. We keep a record of every deposit, withdrawal, and balance adjustment so that you can review your account history at any time. If you withdraw funds, we retain withdrawal records for seven years to satisfy anti-money-laundering rules in the region.
Behavioural data — what games you play, which markets you bet on during Liga 1 or Piala AFF fixtures, how long you stay logged in, and which devices you use — is collected to improve our service and detect unusual account activity. We use this data to flag potential fraud and to ensure compliance with our terms of service. We do not use your behaviour for marketing targeting outside eu9bet.
Your Rights and Our Obligations
You have the right to access your personal data held on eu9bet at any time. Log in to your account and visit the Account Settings page to download a copy of your profile, transaction history, and verification documents. You also have the right to request that we delete certain data — for example, we can remove your phone number if you no longer wish to receive SMS notifications, provided account security is not compromised.
We use cookies and pixels to track session information and remember your login preferences. These are stored on your device and can be cleared by your browser settings at any time. Third-party payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and our gateway partners) may place their own cookies; we are not responsible for their policies. We recommend reviewing their privacy notices if you have concerns.
Our servers may sit outside your jurisdiction, but we apply data protection standards consistent with the laws where we operate. If you believe we have mishandled your data, you can contact our compliance team at [email protected]. We respond to data requests within 14 business days. For withdrawal or account closure requests, our customer support team (available during standard business hours, including Idul Fitri and Idul Adha observances) will guide you through the process.
Key takeaways
- We collect only what is required to verify your account and process payments.
- Your data is protected under our security policy and not shared with third parties without legal cause.
- You can access, review, or request deletion of your personal data at any time.
- Cookies on eu9bet are session-based and can be cleared via your browser.
- Contact our support team at [email protected] for data requests or privacy concerns.
This policy is current as of the date shown in our terms of service. We may update it if our data practices change. Changes are posted on this page, and we notify account holders of material updates via email. Your continued use of eu9bet after an update constitutes acceptance of the revised policy.